Shipping policy
At Randock, every order is handled with care and precision. We work with trusted couriers to ensure your items arrive safely, securely, and on time — wherever you are in the world.
Processing
Orders are typically prepared and dispatched within 2 working days.
Once your order has shipped, you will receive a confirmation email with full tracking details.
Orders are dispatched Monday – Friday, excluding UK public holidays.
We offer a selection of Royal Mail Tracked services to ensure secure and reliable delivery throughout the United Kingdom.
Complimentary Tracked Delivery
Complimentary tracked delivery is offered on all UK orders, shipped via Royal Mail Tracked 48 (2–3 working days).
A tracking link will be provided once your order is dispatched.
Expedited Options
For customers who prefer faster or signed delivery, the following Royal Mail services are available at checkout for an additional charge:
- Royal Mail Tracked 48 with Signature (2–3 days)
- Royal Mail Tracked 24 (1–2 days)
- Royal Mail Tracked 24 with Signature (1–2 days)
Returns (UK)
Customers are responsible for arranging and covering the cost of return postage for UK orders. We recommend using a tracked and insured service, as Randock cannot accept responsibility for items lost in transit.
International Delivery
We offer international shipping at a flat rate, with all orders sent via tracked Royal Mail services.
- Europe: £10
- Rest of World: £14
Complimentary international shipping is available on orders over £100.
Estimated delivery is typically 5–10 working days, depending on destination and local postal services.
A tracking link will be provided once your order has been dispatched.
Please note: We are unable to deliver to P.O. Box addresses. Please provide a full residential or business address at checkout.
Express Delivery
Express delivery is available via DHL for selected destinations.
Delivery times are typically 2–6 working days, depending on location.
Available options and rates are calculated at checkout.
Duties & Taxes
International orders are shipped on a Delivered Duty Unpaid (DDU) basis. Import duties, taxes, and customs fees are the responsibility of the recipient. Your local customs authority or courier may contact you directly if any charges are due prior to delivery.
Returns (International)
International customers are responsible for arranging and covering the cost of returns. We recommend using a tracked and insured courier service, as Randock cannot accept responsibility for items lost in transit.
Tracking & Delays
All shipments are fully tracked.
While most orders arrive on schedule, occasional delays can occur due to customs or courier issues outside our control.
Lost or Damaged Parcels
If your order is lost or arrives damaged, please contact us promptly at hello@randock.co.uk so that we can assist you as quickly as possible.
Delivery Enquiries
If you have any questions regarding delivery or tracking, please contact us at hello@randock.co.uk.